I think my account has been locked or disabled. What should I do?


Click here if you Are you applying to TROY and need your myTROYu/Admissions profile unlocked?

Please click the link below if you believe your accounts have been locked/disabled.

Report Locked/Disabled Accounts

How do I know if my account has been disabled?

IT staff will attempt to contact you via telephone or use an alternate method of contact if you have already provided this information. If your account has been disabled you will not be able to access the account even when using a valid username and password. The following services will be inaccessible (this list is not comprehensive):

  • Active Directory - provides access to university-owned computers
  • Canvas
  • Network Shares
  • Office 365 - includes email and other Office 365 services
  • Portal (my.troy.edu)
  • University network access
  • VPN

Why was my account disabled?

There are several different reasons that an account may have been disabled. The following are the most common reasons:

  • Confirmed account compromise (e-mail account is sending malicious messages)
  • Graduation
  • Loss of Device (phone, computer)
  • Password sharing (password was shared with a co-worker or left in plain view)
  • Suspected account compromise (presence of malware, credentials posted to the web)
  • Retirement
  • Termination

How do I enable my account?

If you previously provided a telephone number or an alternate method of contact then IT staff will attempt to contact you to provide assistance with accessing your account. However, in some cases we may not have this information when we disable your account. To learn how report a problem accessing your account please visit the Helpdesk helpdesk.troy.edu 

If your account was temporarily disabled for security purposes you may call 1-334-670-HELP (4357) for assistance. Note that you will be required to verify your identity before your account can be re-enabled.



Student accounts will remain active for approximately two years after graduation, or last date of attendance.  These accounts are disabled after the two-year time period, unless the student reaffiliates with Troy University through employment or re-enrollment.



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Article ID: 43016
Wed 11/22/17 10:46 AM
Mon 2/17/20 4:36 PM