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For Excel Try the following steps:
- Open Excel.
- Click on File > Options.
- Select Trust Center > Trust center settings.
- Select Protected view.
- Uncheck all the options under Protected View > OK.
- Restart Excel and try to open Excel documents.
For Word Try the following steps:
- Open Word.
- Click on File > Options.
- Select Trust Center > Trust center settings.
- Select Protected view.
- Uncheck all the options under Protected View > OK.
- Restart Word and try to open Word documents.