Troubleshooting Web Browsers

NOTE:

• Clearing the browser’s cache, cookies, and history may remove data such as saved passwords and/or address bar predictions.
• For desktop browsers, to quickly open menus used to clear your cache, cookies, and history, ensure that the browser is open and selected, and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
• Always update and use the latest version of the web browser

PRIVATE BROWSING:

If clearing the browser history/cookies/cache is not an option, consider using a private browsing window in your preferred browser as a temporary solution.

• Private Browsing  (Firefox)
• Browse in private with Incognito mode  (Chrome desktop and Android)
• Browse InPrivate in Microsoft Edge 
• Browse privately  (Safari)
• Turn Private Browsing on or off on your iPhone, iPad, or iPod touch 

MOBILE BROWSERS

Chrome for Android

1. Tap Chrome menu > Settings.
2. Tap (Advanced) Privacy.
3. From the "Time Range" drop-down menu, select All Time.
4. Check Cookies and Site data and Cached Images and Files.
5. Tap Clear data.
6. Exit/quit all browser windows and re-open the browser.

Safari for iOS

1. Open the Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. Tap Chrome menu > Settings.
2. Tap Privacy
3. Tap Clear Browsing Data.
4. Choose the data type you want to clear.
5. Tap Clear Browsing Data.
6. Exit/quit all browser windows and re-open the browser

DESKTOP BROWSERS

Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData
2. At the top of the "Clear browsing data" window, click Advanced.
3. Select the following:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
     From the "Time range" drop-down menu, choose the period for which is to be clear cached information. To clear the entire cache, select All time.
4. Click CLEAR DATA
5. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the History menu, select Clear Recent History.
   If the menu bar is hidden, press Alt to make it visible.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

1. In the top right, click the Hub icon (looks like star with three horizontal lines).
2. Click the History icon (looks like a clock), and then select Clear all history.
3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.