I have called my sponsor about why my bill has not been paid, and they said that you need to send them an invoice so they can pay my account.

Has Troy been notified of the third-party billing sponsorship?

Do we have the correct third-party billing information?  We must have the correct information on file and be notified of the sponsor in order to process third-party sponsors.

The Business Office does not wait for the sponsor’s payment before applying a credit to the student’s account.  The student’s account is credited; the University invoices the sponsor for the payment.