Self Help Guides

This page includes links to several self-help guides that contain step-by-step instructions for working with various services provided by Information Technology.

For more information please select a topic from the list below:


Clearing Browser Cache


EchoSign offers an end-to-end solution by automating the entire process from the request for signature to the distribution and filing of the executed document. EchoSign instantly shows you what is out for signature, what has been signed, and when and by whom. All documents are converted to a PDF and automatically routed to all parties based on email address provided. Routing to departmental email addresses is done automatically based on what form is being submitted for approval, so there is no need to input a departmental email address. In addition, archival copies of all your signed contracts are automatically stored in your EchoSign account with no scanning, inputting or effort required.

Email (Office 365)

Office 365 Services Available to All Students and Employees

  • 50 GB e-mail storage

If you have forgotten your Troy email password and would like it reset, please go to the password reset page.

Configuring E-mail Clients

Listed below is a link to guides that will assist you with your Office 365 e-mail account. Several of the guides include step-by-step instructions describing how to setup an e-mail client to work with your Office 365 account.

Setup Guides

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Windows

To receive automated updates from Microsoft and /or IT, leave your computer powered on but locked each night.

Microsoft Word



Service ID: 24473
Thu 11/16/17 9:18 AM
Fri 2/15/19 8:35 AM