Self-Service Password Reset Policies
Note: The ability to reset your password through self-service is only available to current employees and students.
PASSWORD REQUIREMENTS
ACCOUNT LOCKOUT POLICY
After 10 unsuccessful sign-in attempts with the wrong password, the user is locked out for one minute. Further incorrect sign-in attempts lock out the user for increasing durations of time.
PASSWORD RESET POLICY
Users can try only five password reset attempts within a 24-hour period before they're locked out for 24 hours.
Users can try to validate a phone number, send a SMS, or validate security questions and answers only five times within an hour before they're locked out for 24 hours.
Users can send an email a maximum of 10 times within a 10-minute period before they're locked out for 24 hours.
The counters are reset once a user resets their password.
ADMINISTRATORS DO NOT HAVE THE ABILITY TO UNLOCK A USERS ACCOUNT