Why is my gaming console not connecting to the internet or enrolling my gaming console?

If you haven't done so already, you must enroll your device following the steps below:

Click Enroll my device

Log In (Use Troy Assigned Email Account ONLY!)

Make sure to have the MAC-Address or Physical Hardware address available at the time you log in.

Enter the correct information into the appropriate boxes and user MUST use their Troy assigned email account.

Click https://auth.impulse.com:8443/enroll


Enrollments will be as follows:

Move-In Weekend and the First Week of Classes - We will enroll as quickly as we can get to them up to 6:00 pm Central Time.

After the First Week of Classes - We will enroll devices only during normal business hours Monday thru Friday 8:00 am - 5:00 pm.

An email will be sent to a group that will either "Accept" or "Decline" the registration based on the information provided in the enrollment.  (If approved, you should receive and email of that decision).  Either way, the enrollment will be updated if approved or removed if declined for some reason.

Reasons for decline: Not using your Troy.edu email address, no valid phone number, MAC address is not the correct one or is for a non-gaming console.

If you need additional help, please place a Helpdesk Ticket.


Please note that No New Console Enrollments will be approved once Finals for a semester begins.

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Article ID: 40389
Mon 10/9/17 1:43 PM
Tue 12/7/21 3:30 PM