Knowledge Base

Categories (12)

Student FAQ

Answers to most commonly asked questions by students. To search for answers to more specific issues you may be encountering, please use the search box at the top of this page.
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TROY Email / M365

Email, M365, ExactTarget, and Alumni Email
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Teaching & Learning

Classroom Technology, Canvas, LiveText, Computer Labs, Digital Measures, ACCESS, Center for Excellence in eTeaching, etc
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Accounts, IDs & Passwords

University accounts, password management, ID cards, VPN, Antivirus Software, and more.
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Computer Software & Hardware

All faculty and staff computer related support
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Student Services

Admissions, Registration, Financial Aid, Records, Transcripts, Billing, Trojan Card, Housing, Career Services, Student Conduct, etc.
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IT Professional Services

Adobe Sign, Helpdesk, Reserving Equipment, Technology Quotes, Training, SCOB Room Reservations and the Online Training Portal
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Administrative & Business

Colleague/Datatel, Document Imaging, Human Resources, 1098-T, IRPE, recruiter, etc.
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Network & Internet

TROY wireless and wired internet connectivity
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Communications & Conferencing

Website Updates, Marketing Requests, Communication and TrojanTXT Services.
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University History

History of TROY University
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TROY Q&A’s

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Articles (4)

Avast "Scan for Network Threats" causing device to get blocked.

Avira VPN

This article helps users uninstall the Avira Phantom VPN application.

How to forget a network on Apple Mac Computer or IOS Mobile Device

This link will take you to an Apple Support page that will demonstrate how to Forget a WiFi network from an Apple mobile device or Remove a network from an Apple Mac computer.

How to uninstall AVG VPN

Removing AVG VPN