Knowledge Base

Categories (12)

Email, Office365, ExactTarget, and Alumni Email

Classroom Technology, Canvas, LiveText, Computer Labs, Digital Measures, ACCESS, Center for Excellence in eTeaching, etc

University accounts, password management, ID cards, VPN, Antivirus Software, and more.

All faculty and staff computer related support

Admissions, Registration, Financial Aid, Records, Transcripts, Billing, Trojan Card, Housing, Career Services, Student Conduct, etc.

Adobe Sign, Helpdesk, Reserving Equipment, Technology Quotes, Training, SCOB Room Reservations and the Online Training Portal

Colleague/Datatel, Document Imaging, Human Resources, 1098-T, IRPE, recruiter, etc.

TROY wireless and wired internet connectivity

Website Updates, Marketing Requests, Communication and TrojanTXT Services.

Encryption, Malware, Security Incidents, The TROY Cyber Security Team, and Annual Reports.