Refunds from BankMobile
To receive any refunds from Troy University, a student must activate his or her refund preference with BankMobile.
Once registration occurs, a Personal Code will be sent to the email address on record with the school. Once the email is received, simply follow these steps to make your refund preference selection:
- Follow the link in the email provided
- Enter your personal code (Found in the email)
- Select how you’d like to receive your money
Your options for receiving your refunds are:
- Deposit to an existing account – Money is transferred to an existing account the same business day BankMobile receives funds from your school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account
- Deposit to a BankMobile Vibe account – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from your school.
Visit the Troy Refunds web page for information concerning activating your refund preference, finding your Personal Code, choosing your refund option, and much more.
When Will You Receive Your Refund?
Funds start disbursing to student accounts after the last day of free drop/add. The policy of disbursing after the last day of free/drop add is a University Policy created by the senior administration. Student Financial Services will issue refunds within 3 full days of a credit balance on the account (usually three weeks after the first day of classes). Students are expected to be prepared with sufficient funds for maintenance, books, and supplies for at least three to four weeks.
Important Dates
For a list of important dates, visit the Academic Calendar web page, the Office of Financial Aid Calendar web page, or the Priority Dates/Deadlines web page.
Contact Information
For more information about the topics listed above, please contact Student Financial Services.