How do I locate my closed tickets that were migrated from Parature?

To view your closed or completed tickets from Parature please do the following:

Click “My Tickets” from the TDX home page.  You will be taken to a search screen.  Here you will see your open tickets only.  To view the closed tickets, click on “Status Class” and select “completed” only.  Now, click the “Search” button and you should see your completed tickets that have been migrated over from Parature.


Article ID: 45578
Tue 1/2/18 11:57 AM
Tue 2/18/20 10:41 AM