The Microsoft Support and Recovery Assistant works by running tests to figure out what's wrong and offers the best solution for the identified problem. It can currently fix Office, Office 365, or Outlook problems. If the Microsoft Support and Recovery Assistant can't fix a problem for you, it will suggest next steps and help you get in touch with Microsoft support.
To download the Microsoft Support and Recovery Assistant follow these steps:
Click the button below to download the Microsoft Support and Recovery Assistant.
Note: By downloading this app, you agree to the terms of the Microsoft Services Agreement and Privacy Statement
Follow the steps below to download the Microsoft Support and Recovery Assistant according to your browser.
Tip: The tool may take a few minutes to download and install.
Edge or Internet Explorer
At the bottom of the browser window, select Run to launch the SetupProd.exe.
Chrome
In the lower-lower left corner right-click SetupProd.exe > Open.
Firefox
In the pop-up window, select Save File.
Next, from the upper-right of the FireFox browser window, select the downloads arrow and then select SetupProd.exe.
Read the Microsoft Services Agreement, and then click I agree.
Choose the app you are having problems with and click Next.
Choose the problem you're having from the list and click Next.
Follow the directions the Microsoft Support and Recovery Assistant provides.