TROY Email: Shared Mailboxes

Open and use a shared mailbox in Outlook

After you have been added as a member of a shared mailbox, close and then restart Outlook.  The shared mailbox should automatically display in your folder pane (as a separate account).

On the Web:
1.    Log into your O365 account at
2.    On the Outlook web navigator bar, click your name (upper left corner of screen).
3.    In the drop-down list, select “Open another Mailbox”
4.    Type the email address of the other mailbox that you want to open and then click “Open”.  Another

The direct web address of the shared mailbox will be:

For additional information on shared mailboxes, please visit the following websites:

Open and use a shared mailbox in Outlook

Add a shared mailbox to Outlook on the web

Add rules to a shared mailbox


Article ID: 48868
Wed 2/21/18 9:48 AM
Wed 2/19/20 11:36 AM