TROY Email: Encryption

Encryption is a useful feature for sending and receiving private and confidential information. The encrypt message permission will encrypt the content and any attachments sent with the email. This encryption capability applies to use cases where messages containing confidential information are sent to external email systems.

Encrypting Emails

  1. Emails can be encrypted by including any of the text below in the subject of the email.
    1. #encrypt#

Please note: A space must follow the closing punctuation to encrypt the message (e.g., #encrypt# subject of message).

Opening Encrypted Emails

Recipients will receive the email with a .html attachment. Follow the steps below to open the email:

  1. Open the encrypted message received.
  2. Click the dropdown next to the message.html attachment.
  3. In Outlook Mail, click Open.
  4. At the opening Mail Attachment window, click Open again.
  5. A webpage will open displaying two options for opening the content of the encrypted message.
  1. To open using the Sign in option:
    • Click Sign in.
    • Click Work or school account.
    • Sign into Office365 using your TROY email address and password.
    • The encrypted message should be displayed.
    • From here, you can reply to or forward the message. Reply messages and forwards will be automatically encrypted.
       
  2. To open using the One-time passcode option:
    • Click Use a one-time passcode.
    • You will then receive an email in your recipient mailbox containing a Passcode as shown below:
    • Enter the Passcode provided in the email into the webpage.
    • The encrypted message should be displayed.
    • From here, you can reply to or forward the message. Reply messages and forwards will be automatically encrypted.
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Details

Article ID: 79596
Created
Tue 6/4/19 4:48 PM
Modified
Wed 2/19/20 11:43 AM