Registration Process for Microsoft Two-Factor Authentication (2FA) and Self-Service Password Reset
1. On a PC or Mac, open a new browser and go to https://myprofile.microsoft.com
2. After you sign in to your work or school account, you'll see a prompt that asks you to provide more information before it lets you access your account.
3. Start by downloading the Microsoft Authenticator App from your mobile device’s app store.
4. Click Next
NOTE: If you don’t want to use the Authenticator App, click “I want to use a different method”.
For more information about how to download and install the app, see Download and install the Microsoft Authenticator app.
4. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
5. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.
6. Return to the Set up your account page on your computer, and then select Next.
7. The Scan the QR code page appears.
Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 5.
The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select the Can't scan the QR code link and manually enter the code and URL into the Microsoft Authenticator app. For more information about manually adding a code, see Manually add an account to the app.
7. Select Next on the Scan the QR code page on your computer.
A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
8. Approve the notification in the Microsoft Authenticator app, and then select Next.
Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.
9. On the Phone set up page, choose whether you want to receive a text message or a phone call, and then select Next. For the purposes of this example, we're using text messages, so you must use a phone number for a device that can accept text messages.
A text message is sent to your phone number. If would prefer to get a phone call, the process is the same. However, you'll receive a phone call with instructions, instead of a text message.
10. Enter the code provided by the text message sent to your mobile device, and then select Next.
11. Review the success notification, and then select Done.
Your security info is updated to use text messaging as a backup method to verify your identity when using two-step verification or password reset.
12. Review the Success page to verify that you've successfully set up both the Microsoft Authenticator app and a phone (either text message or phone call) method for your security info, and then select Done.
