TrojanPass: Locked/Disabled Accounts

The following options are available for TrojanPass accounts that have been locked out or disabled:

  • Submit a HelpDesk ticket at
  • Call 1-334-670-HELP (4375)

The following Proof of Identity is required:

  • TROY ID Number
  • Last four of Social Security Number
  • Full Date of Birth

Hours of operation can be found on the Helpdesk homepage.


Note:  If you need to change or have forgotten your password, please refer to


Article ID: 86617
Wed 9/11/19 10:38 AM
Thu 6/9/22 11:54 AM