Accessing Shared Mailboxes

In the Outlook Desktop Client:

After you have been added as a member of a shared mailbox, close and then restart Outlook.  The shared mailbox should automatically display in your folder pane (as a separate account).

Additional information about accessing shared accounts through the desktop Outlook client, including sending, replying, and contacts/calendaring functions can be found at:  Access Shared Mailboxes in Outlook 2016

On the Web:

  1. Log into your O365 account at
  2. On the Outlook web navigator bar, click your name (upper left corner of screen).
  3. In the drop down list, select “Open another Mailbox”
  4. Type the email address of the other mailbox that you want to open and then click “Open”.  Another

    Outlook web session will open in a separate window.


    Additional information can be found at:  Accessing Shared Mailboxes through the Web


Article ID: 48868
Wed 2/21/18 9:48 AM
Tue 3/12/19 3:34 PM