What support does RICOH provide after a multi-purpose device is leased?
RICOH provides print driver and scan installation on end user PCs/Macs for set ups of new multi-purpose devices (MPDs). After setup/install, the managed services team member or off-site RICOH tech shows the department end users how to:
- use the MPD (copier/printer/scanner/fax, as applicable),
- change toner,
- clear paper jams,
- who to call for support, etc.
What support can you expect on the Troy, Montgomery or Dothan campuses?
Located on these three campuses are RICOH managed services team members that are trained to set up new MPDs. For issues with a MPD, departments should contact RICOH as listed below. On-campus support is typically provided within one (1) hour. If an off-site RICOH technician is required, the response time is four (4) hours or less.
What support is available for RICOH MPDs not on the Troy, Montgomery or Dothan Campuses?
For support sites and departments not on one of these three campuses, end users should use www.myricoh.com as the best place to initiate service calls and order supplies, check on supply orders, etc. (RICOH pays the shipping cost on supply orders placed thru the website). At www.myricoh.com, the department contact must enter his/her email address and set up a passcode. Once set up, this contact person can only see the equipment and supplies/etc for his/her department. This contact person can also choose to set up personalized alerts for tasks that require attention such as meter reads, ordering toner, etc.
RICOH also provides a toll-free number (found on the sticker on the front of the machine), that provides 24/7 support for troubleshooting issues, dispatching an off-site RICOH tech, ordering supplies, etc. RICOH technicians are available to come on-site to work on the MPD Monday thru Friday, 7am-7pm. RICOH has "how to" videos for each product available at www.myricoh.com and YouTube.
TROY IT does not support RICOH MPDs. If assistance is needed, please call or email: