The following options are available for TrojanPass accounts that have been locked out or disabled:
- Submit a HelpDesk ticket at https://helpdesk.troy.edu
- Call 1-334-670-HELP (4375)
The following Proof of Identity is required:
- TROY ID Number
- Last four of Social Security Number
- Full Date of Birth
Hours of Operation (Central Time)
Monday - Friday, 7:00 a.m. - 9:00 p.m.
Saturday, 10:00 a.m. - 3:00 p.m.
Sunday, 1:00 p.m. - 6:00 p.m.
For issues accessing your TrojanPass account, please refer to https://reset.troy.edu/