TROY Email

TROY E-mail Account Username and Password

Your Trojan E-mail username is your full Trojan E-mail address. Your Trojan E-mail address is your TrojanPass User ID with added to the end. (Example:

If you do not know your username, go to Trojan Web Express, click on Students, and click on the “What's My User ID?” link. Fill out the form and click Submit.

Find Your TROY E-mail Address

Your TROY email password is the same as your TrojanPass password. If you need to reset your password, visit to reset your password. If you need your password reset and you are having issues updating your profile or if you are having issues resetting your TrojanPass password, visit our TrojanPass service.

New Employees

If you are a new employee your supervisor should submit a new employee helpdesk ticket. All necessary and approved accounts will be created as a part of this ticket. Note that before a ticket can be submitted the new employee’s information must be in Datatel and already have a Web Express account. Visit the New Employees page for more information:

New Employees

TROY E-mail Support

Need Help setting up your e-mail?, we have guides available that will lead you through the process.

E-mail Setup Guides

If you are having problems logging into your e-mail account, or other problems with your e-mail account, please select Submit a Ticket .

Types of TROY E-mail Account

Departmental E-mail Accounts

A departmental account is a very useful tool for departments to use for electronic correspondence. Departmental accounts allows departments to have a single point of contact for students and perspective students to ask for information about individual departments. 

Departmental accounts have a mailbox size limit of 750 mb.

All users are able to send and receive emails up to 10 mb.

Faculty/Staff E-mail Accounts

All Troy University faculty and staff are required to have and check a Troy University E-mail account. This account should be used for all official Troy University electronic correspondence. If you do not have a Troy University E-mail account please select Submit a Ticket for more information on how to request an account.

Faculty and staff have a mailbox size limit of 50 GB.

All users are able to send and receive emails up to 10 mb.

Troy University E-mail Distribution Lists

For information on Distribution list, please visit

Spam Information (Unsolicited E-mails)

Please forward e-mails that you suspect are spam related to For more information about spam, please visit the link below:


Submit a Ticket

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Service ID: 23130
Wed 9/27/17 3:07 PM
Thu 6/17/21 12:37 PM