Knowledge Base

Categories (12)

Email & Calendar

Email, Office365, ExactTarget, and Alumni Email

Teaching & Learning

Classroom Technology, Canvas, LiveText, Computer Labs, Digital Measures, ACCESS, Center for Excellence in eTeaching, etc

Accounts, IDs & Passwords

University accounts, password management, ID cards, VPN, Antivirus Software, and more.

Computer Software & Hardware

All faculty and staff computer related support

Student Services

Admissions, Registration, Financial Aid, Records, Transcripts, Billing, Trojan Card, Housing, Career Services, Student Conduct, etc.

IT Professional Services

Adobe Sign, Helpdesk, Reserving Equipment, Technology Quotes, Training, SCOB Room Reservations and the Online Training Portal

Administrative & Business

Colleague/Datatel, Document Imaging, Human Resources, 1098-T, IRPE, recruiter, etc.

Network & Internet

TROY wireless and wired internet connectivity

Communications & Conferencing

Website Updates, Marketing Requests, Communication and TrojanTXT Services.

Security

Encryption, Malware, Security Incidents, The TROY Cyber Security Team, and Annual Reports.

University History

History of TROY University