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Student FAQ
Answers to most commonly asked questions by students. To search for answers to more specific issues you may be encountering, please use the search box at the top of this page.
Categories (8)
TrojanPass Account
This account is known as a single sign-on (SSO) account. The same username and password will give you access to many services including: TROY Email, Canvas, Self-Service, Trojan Web Express, the Helpdesk and Microsoft 365 Apps.
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TROY Email
Information on TROY email accounts and two-factor authentication.
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Online Learning
Information on accessing TROY's online learning system, Canvas, and other related applications.
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Computers & Software
Answers to questions about computers and software needed while attending TROY.
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Internet/Network
Information on connecting your devices to the TROY networks
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Mobile Communications
Information about University mobile communication methods.
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International
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Student Services
Admissions, Registration, Financial Aid, Records, Transcripts, Billing, Trojan Card, Housing, Career Services, Student Conduct, etc.
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Articles (1)
What kind of Helpdesk support does Information Technology provide Troy campus students?
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Popular Articles
How do I access my 1098-t tax form?
Two-Factor Authentication Registration
How do I get a copy of my transcript?
How to download and install Microsoft ProPlus
Why is my gaming console not connecting to the internet or enrolling my gaming console?
Recent Articles
Report a Phishing or Spam E-mail Message
Netflix, Amazon-Prime, and Hulu are blocked in Academic and Administrative Areas. How can I use it for showing documentaries?
What are the hardware and technical requirements for your online systems?
How do I purchase my course materials?
What is Lockdown Browser?
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